Frequently Asked Questions MENU
Watching Broadcast TV

My TV signal keeps cutting out, what do I need to do?

This may be caused by a number of factors including weather, antenna location, type of antenna, your digital set-top box connection or even the strength of the signal and your location to that signal. First we recommend you turn both you TV and set top box off for 30 seconds, then turn them back on. If this doesn't correct your issue, we recommend you contact a television technician.


Help! I’m having issues viewing the 10, 10 Bold or 10 Peach broadcast

If you’re having issues with your broadcast, you can let us know by contacting us at contactus@networkten.com.au. In order to be added to a queue for a technician to be in touch in the next few days or weeks, please email us with the following details:

- Name
- Address
- Phone
- Issue
- Date
- Which Channel


Network 10 Programming

Why has my favourite show changed the time it is aired?

As the digital media team, we don’t control when shows are on air, that's up to the programming department! Unfortunately, we’re not able to answer all your questions regarding why shows sometimes change timeslots. Stay in touch with us via Facebook and Twitter or “Track” your favourite show to stay updated.


Can you please cancel this show I don’t like?

We love our shows on 10, 10 Bold and 10 Peach, but know that people all over Australia have different tastes. If you’re not into a show, don’t watch it. We’ve got heaps of shows on tenplay.com.au should you want to watch an old favourite or discover something new. Browse new shows now!


Can you change the time of this show?

We cater for a lot of people in Australia and while we do our best to put shows in the best timeslot for you to catch it, it isn't always possible for everyone. Good news though! Many of our new shows are available online to catch up.


Is there an encore of my favourite show?

Check the TV Guide – several of our favourite shows are screened a second time on ELEVEN and ONE. Otherwise, many of your favourite shows are available to watch online.


10 News First

I’ve got feedback about one of the stories on 10 News First

It’s best if you lodge queries or comments directly with the News team in your local area.

The contact details for these include:

10 News First: @10newsfirst
10 News First in Melbourne: @10newsfirstmelb / facebook.com/TENnewsmelb
10 News First in Sydney: @10newsfirstsyd/ facebook.com/TENnewssydney
10 News First in Queensland: @tennewsqld / facebook.com/TENnewsqueensland

10 News First in Adelaide: @TenNewsADEL / facebook.com/TENadelaide

10 News First Perth: @TenNewsPerth


How can I send in weather photos or request that Tim Bailey present the weather from my school?

You can contact Tim at dailybailey@ten.com.au